Return and Refund Policy
Customer satisfaction is important to us. We take great care in delivering fresh and high-quality products.
Return Eligibility
Returns are accepted only if:
- The product received is damaged
- Wrong product was delivered
- Package is tampered with during delivery
Customers must notify us within 24 hours of delivery with supporting photos or videos.
Non-Returnable Products
Due to the nature of food and edible products, we do not accept returns for:
- Opened products
- Used products
- Change of mind
- Taste preferences
- Improper storage after delivery
Refund Process
Once the issue is verified:
- Refunds may be processed to the original payment method
or - Replacement products may be shipped based on availability
Refund processing may take 5–10 business days depending on banking procedures.
Cancellation Policy
Orders can be cancelled only before dispatch.
Once shipped, cancellations are not possible.
Damaged Product Claims
To report damaged or incorrect items, customers should provide:
- Order details
- Product images/videos
- Contact information
Contact Us
For return or refund assistance:
MST Simba Oils
Phone: +91 73734 86129
Email: msttraders07@gmail.com